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To initiate an electronics return request, please fill out our Electronics Contact Form. Please allow 24 hours to determine if your order is eligible for cancellation.Ī 15% cancellation fee will apply to any cancelled order, inclusive of shipping costs. Wallpaper and wall decal orders are not eligible for cancellations.įurniture orders that have been on backorder or pre-order will not be eligible for cancellation if they are already in the process of being shipped or within the most recent expected ship window. If your order has already been produced, processed or shipped, a cancellation will not be possible. Please email us at for assistance with an order cancellation. Order cancellations may be possible if you reach us within an hour of your order being placed. Damaged/defective/misaligned wallpaper/decals will be replaced, not refunded. Defective, misaligned or incorrect wallpaper/decal orders must be reported to us within 10 business days of arrival.

Please inspect all wallpaper/decal orders upon arrival. We can not offer refunds for carrier induced damages. Items damaged in transit must be handled by contacting the shipping carrier and filing a damage claim. Damaged/defective items will be replaced, not refunded, and/or damaged parts replaced, as available. If an item is damaged during shipping or appears to be defective, please notify us immediately at claims must be received via email within 5 business days of the item being delivered. Project Nursery is not responsible for returns that are lost or damaged in transit. Items returned to Project Nursery or our vendors without prior return approval will be denied. Items received in any other condition may have additional restocking fee applied.Īny return details listed on individual product listings override the return policy listed here.

If you choose store credit, this restocking fee will be waivedĪll items must be in their original, unopened packaging in new condition.

An $8 restocking fee will apply to your return.

Once your return arrives back to Project Nursery, please allow 5-7 business days for your return to be processed, approved and refunded.

Project Nursery does not provide return shipping labels.

You are responsible for return shipping costs.

Please allow 24-48 hours for your return to be approved.

Please include your order number, the items you are returning and the reason for your return.

Items not eligible for return or exchange will be noted with: This item is not eligible for return or exchange. If your item is eligible for return, a 30 day return policy applies. To determine if your item is eligible, please see the individual product listing where your order was placed. Think your item may be eligible for return? Keep reading and get in touch! We're happy to help you! We realize that sometimes things don't work out, especially as you're planning for your little one's arrival! While we'd love to take back any and everything that isn't a good fit for your baby or nursery, due to the curated nature of the items we carry, some items are not eligible for return or exchange, including, but not limited to: